Troubleshooting submissions

The form says it isn’t accepting responses

Three things produce that screen:

1. The form is disabled. Check the enable switch at the top of the form settings.
2. The form is archived. Restore it from the dashboard.
3. The account is over its monthly response allowance. Free plans stop at 100 responses per calendar month. Check the usage meter on your account page.

The message deliberately says nothing about plans or quotas. That is your business, not your respondent’s.

A respondent can’t upload a file

• “This form is not able to accept file uploads”: the account owning the form is on a plan that cannot collect uploads. That is the Free plan.
• Out of storage: the account’s storage pool is full. Check the storage meter on the account page. Files already stored stay readable; only new uploads stop.
• The file is too big: the per-file limit is 25 MB on paid plans.

Remember that both quotas follow the plan of whoever owns the form, not whoever is logged in. Respondents are anonymous.

The form won’t render on my site

If the renderer is restricted to an allow-list of domains, a page not on that list will not render the form. Check with whoever administers your instance.

Responses aren’t reaching Zapier / Make / my webhook

• Check Recent Activity on the form’s Integrations tab first: it lists the 20 most recent delivery attempts and whether each one succeeded. That tells you immediately whether the problem is on our side of the call or yours.
• Remember that a failed delivery is never retried later. If your endpoint was down when the response arrived, the response is safe in Questionful but was not delivered; export it or resubmit a test.
• If the URL was refused when you saved it, it is not a publicly reachable address: localhost and private network ranges are rejected on purpose.
• Submit a test response and watch the receiving end directly.
• Re-copy the hook URL: a truncated or stale URL fails silently from your side.
• In Zapier and Make, resubmit a test response after changing the form’s questions, or the new fields will not be recognised.
• Check your endpoint returns a 2xx quickly. A slow or erroring endpoint looks like a delivery problem.

A Google Drive / HubSpot / Salesforce connection stopped working

Tokens are revoked when a password changes on the provider’s side, when an admin removes the app, or when the account is suspended there. Reconnect the provider from the form’s integration settings.

Notification emails aren’t arriving

• Check the recipient addresses on the form.
• Check spam.
• Contact-list sends are paced in batches rather than sent instantly: a large send takes a while by design.
• A contact who unsubscribed is skipped on later sends.

A CSV download link stopped working

Export links are signed and time-limited. Generate a fresh one from the responses view.

Still stuck

support@questionful.org, with the form’s name and roughly when the submission was attempted.