01
Route by request type
One dropdown at the top, one section per type. A print job and a landing page need different questions and neither requester should see the other set.
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Work Request Form
A work request form is the front door to a team that keeps getting asked for things in six different channels. Design, IT, marketing, facilities. The problem is always the same: requests arrive without the information needed to start them.
Opens the new-form flow, where the template picker is waiting. Free plan: unlimited forms, 100 responses a month.
A form fixes that by making the questions non-optional. Deadline, audience, format, budget, and what "done" looks like are asked once, at the point of asking, rather than reconstructed over two days of messages.
When to use a work request form
- Design, marketing, or content request queues
- IT and facilities tickets in teams without a service desk
- Client work intake for agencies and freelancers
- Internal data or reporting requests
- Anything currently arriving as "quick favour" direct messages
Example questions
What to put on the form.
A starting point, not a rulebook: every question below is a real Questionful question type, and all of them are editable once the form is in your account.
| Question | Question type |
|---|---|
| What kind of request is this? The routing question, branch it to a section per request type if you need to | Dropdown |
| Who is asking? | Short answer |
| What do you need, in one sentence? | Short answer |
| Describe the request | Paragraph |
| When do you need it? | Date |
| How urgent is it? | Linear scale |
| Which deliverables do you need? | Checkboxes |
| Attach a brief or reference Paid plans | File upload |
| What does done look like? | Paragraph |
How Questionful helps
Building it, step by step.
02
Make the deadline a date
A date question instead of "ASAP". Half of triage is knowing which requests genuinely collide.
03
Score the priority if it helps
Give the urgency and impact questions point values and the request arrives with a number attached, so the queue sorts itself before anyone reads it.
04
Push it into the tracker
Every submission POSTs as JSON to Zapier, Make, or your own endpoint: so a request can become a ticket, a card, or a row without being retyped.
Tips
What makes the difference.
- Publish the form link and stop accepting requests any other way. Half measures leave you with two queues.
- Ask what done looks like. It is the question that prevents the third revision round.
- Keep the type dropdown short: six options at most, or people pick "other" every time.
- Set expectations for turnaround in the confirmation message.
- Review the request types quarterly; the "other" answers tell you what to add.
FAQ
Work Request Form questions.
Can requests be turned into tickets automatically?
Yes, via webhook. Each submission POSTs JSON with the form, the response, and every answer, so Zapier, Make, or your own service can create the ticket. Delivery happens inline with the submission and is logged on the form.
Can requesters attach files?
Yes on paid plans, up to 25 MB per file. The free plan does not accept respondent uploads.
Can different request types ask different questions?
Yes. That is the core of the template. A dropdown routes each type to its own section.
Is there a status field requesters can check?
No. Questionful captures the request; tracking the work belongs in whatever the webhook feeds. Requesters can be given an emailed copy of what they submitted.
Keep reading
The features behind it, and where to go next.
Feature
Conditional Logic & Form Branching
Route each answer choice to its own section, so people only see what applies.
FeatureForm Webhooks
Every response POSTed as JSON to any endpoint, signed if you want it.
FeatureForm Question Types
19 types, including specialist ones most builders skip.
TemplateTime Off Request Form
Dates, type of leave, cover arrangements, and a record of the approval.
TemplateContact Form
A clean contact-details form that routes the message to the right person.
TemplateLead Qualification Form
Ask the budget, timeline, and fit questions before the first call.
TemplateProject Brief Form
Collect scope, budget and deadline once, instead of across nine emails.
Use caseInternal Workflows
Turn recurring internal requests (time off, IT tickets, purchase approvals) into structured forms with a real audit trail.
Use caseLead Generation
Qualify enquiries while they are being filled in, and hand every submission straight to the tool your sales process already runs on.
Ship your work request form today.
Unlimited forms and 100 responses a month, free. Paid plans from €19.
No credit card required.